Resultados 1 a 7 de 7
  1. #1

    English support

    Is there any official VIVO support channel in English, or is there part of this forum where English speakers can ask for some help?

  2. #2
    Nível 84: Homem de Aço Avatar de mmelo76
    Desde
    Feb 2016
    Localização
    Caieiras - SP
    Posts
    7.448
    Can someone help?

    @_Bruna @VedderK ou @Leo19
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    Apresente-se aqui! e Curtir posts ajuda aumentar seu nível no Fórum...

  3. #3
    Nível 11: O Iluminado Avatar de Nilton_Moreira
    Desde
    Dec 2015
    Localização
    Guarujá/ SP
    Posts
    206
    Citação Postado originalmente por IgorCZ Ver Post
    Is there any official VIVO support channel in English, or is there part of this forum where English speakers can ask for some help?
    I don't think so, because VIVO is a brazilian comunication company, not international. Sorry for my english.
    Apenas observando...

  4. #4
    Coordenadora do Fórum Avatar de _Bruna
    Desde
    Oct 2016
    Localização
    São Paulo
    Posts
    3.108
    Citação Postado originalmente por IgorCZ Ver Post
    Is there any official VIVO support channel in English, or is there part of this forum where English speakers can ask for some help?
    Hi, @IgorCZ. Welcome to our community!
    How can we help you?
    Tem alguma dúvida sobre o Fórum? Converse comigo!

  5. #5
    Here is my case. I bought VIVO chip with 3GB/week of internet. After 50MB and 1 day, it stopped working. I am leaving Brazil tomorrow, but it might be a good for other Brazil visitors to know how can they resolve such issues. I tried all different options via web site and SMS, but nothing worked.

    P.S. Brazil have millions of international visitors each year, so it might be a good option to have at least one English speaking phone agent per company.

  6. #6
    Nível 8: Jumanji Avatar de lalinhaaa
    Desde
    Aug 2018
    Localização
    São Paulo
    Posts
    68
    Citação Postado originalmente por IgorCZ Ver Post
    Here is my case. I bought VIVO chip with 3GB/week of internet. After 50MB and 1 day, it stopped working. I am leaving Brazil tomorrow, but it might be a good for other Brazil visitors to know how can they resolve such issues. I tried all different options via web site and SMS, but nothing worked.

    P.S. Brazil have millions of international visitors each year, so it might be a good option to have at least one English speaking phone agent per company.
    Hello @IgorCZ how are you?

    When you bought the sim card, how was it configured?
    Oi, eu sou gerente do Fórum Vivo. Qualquer problema, fale comigo.

  7. #7
    I bought card on Friday, it was working on Saturday, but it stopped working in the afternoon. I can still use whatsapp or receive SMS, so I guess it's configured properly. I just do not have general internet, seems like my plan is not activated at all. I even tried to recharge it online (it's prepaid card), but that also failed.

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