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Ver Versão Completa : Problemas de latência



Eric Robson Veronez Borgo
05-08-18, 12:47 AM
Estou entrando em contato devido a problema de latência relacionados a rota dentro do território de responsabilidade da VIVO/Telefônica (antiga GVT).

Uso a internet para jogos online (como pode ser observado pela imagem abaixo), e atualmente minha conexão não apresenta estabilidade para garantir um Ping adequado. A seguir os testes realizados:

Os testes de rota realizados estão mais abaixo no tópico, na imagem os testes foram analisados por um especialista técnico da empresa Activision Blizzard.

https://i.imgur.com/Brh2JVX.png


PING:
PING 187.59.111.169 (187.59.111.169) 56(84) bytes of data.
64 bytes from 187.59.111.169: icmp_seq=1 ttl=13 time=210 ms
64 bytes from 187.59.111.169: icmp_seq=2 ttl=13 time=209 ms
64 bytes from 187.59.111.169: icmp_seq=3 ttl=13 time=209 ms
64 bytes from 187.59.111.169: icmp_seq=4 ttl=13 time=209 ms

--- 187.59.111.169 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3000ms
rtt min/avg/max/mdev = 209.117/209.739/210.378/0.718 ms

04/08/2018 21:39:58 UTC
--------------------

PING:
PING 187.59.111.169 (187.59.111.169) 56(84) bytes of data.
64 bytes from 187.59.111.169: icmp_seq=1 ttl=13 time=210 ms
64 bytes from 187.59.111.169: icmp_seq=2 ttl=13 time=209 ms
64 bytes from 187.59.111.169: icmp_seq=3 ttl=13 time=209 ms
64 bytes from 187.59.111.169: icmp_seq=4 ttl=13 time=210 ms

--- 187.59.111.169 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 209.373/209.957/210.820/0.546 ms

04/08/2018 21:39:58 UTC
--------------------

TRACEROUTE:
traceroute to 187.59.111.169 (187.59.111.169), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.889 ms 0.869 ms 0.880 ms
2 37.244.22.3 (37.244.22.3) 2.101 ms 2.123 ms 2.124 ms
3 24.105.30.162 (24.105.30.162) 2.124 ms 2.123 ms 2.121 ms
4 137.221.66.6 (137.221.66.6) 2.448 ms 2.450 ms 2.450 ms
5 137.221.68.68 (137.221.68.68) 2.125 ms 2.125 ms 2.124 ms
6 137.221.68.32 (137.221.68.32) 2.111 ms 1.445 ms 1.925 ms
7 ae10-1993.cr0-lax1.ip4.gtt.net (69.174.5.21) 1.949 ms 1.297 ms 1.279 ms
8 xe-9-0-1.cr0-pao1.ip4.gtt.net (89.149.130.229) 8.949 ms 9.010 ms 9.004 ms
9 be2-grapaopx3.net.telefonicaglobalsolutions.com (213.140.52.232) 10.009 ms 10.382 ms 10.686 ms
10 xe2-0-0-0-grapaopx4.net.telefonicaglobalsolutions.com (213.140.49.125) 10.299 ms 10.314 ms 10.187 ms
11 94.142.126.194 (94.142.126.194) 67.363 ms 69.604 ms *
12 * * *
13 * * *
14 * * *
15 * * *

04/08/2018 21:39:58 UTC
--------------------

TRACEROUTE:
traceroute to 187.59.111.169 (187.59.111.169), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.335 ms 0.308 ms 0.306 ms
2 37.244.22.131 (37.244.22.131) 0.652 ms 0.726 ms 0.818 ms
3 24.105.30.162 (24.105.30.162) 1.033 ms 1.038 ms 1.145 ms
4 137.221.66.6 (137.221.66.6) 1.738 ms 1.814 ms 1.869 ms
5 137.221.68.68 (137.221.68.68) 1.969 ms 1.976 ms 1.980 ms
6 137.221.68.32 (137.221.68.32) 1.233 ms 1.340 ms 1.311 ms
7 ae10-1993.cr0-lax1.ip4.gtt.net (69.174.5.21) 1.268 ms 1.016 ms 0.981 ms
8 xe-1-1-0.cr0-pao1.ip4.gtt.net (141.136.111.53) 8.852 ms 9.032 ms 9.032 ms
9 be2-grapaopx3.net.telefonicaglobalsolutions.com (213.140.52.232) 9.278 ms 9.342 ms 9.106 ms
10 xe2-0-0-0-grapaopx4.net.telefonicaglobalsolutions.com (213.140.49.125) 10.396 ms 10.442 ms 10.211 ms
11 176.52.254.254 (176.52.254.254) 70.293 ms 70.821 ms *
12 * * *
13 * * *
14 * * *
15 * * *

04/08/2018 21:39:58 UTC
--------------------

PING:
PING 187.59.111.169 (187.59.111.169) 56(84) bytes of data.
64 bytes from 187.59.111.169: icmp_seq=1 ttl=15 time=185 ms
64 bytes from 187.59.111.169: icmp_seq=2 ttl=15 time=188 ms
64 bytes from 187.59.111.169: icmp_seq=3 ttl=15 time=185 ms
64 bytes from 187.59.111.169: icmp_seq=4 ttl=15 time=182 ms

--- 187.59.111.169 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 182.051/185.411/188.135/2.195 ms

04/08/2018 21:40:03 UTC
--------------------

TRACEROUTE:
traceroute to 187.59.111.169 (187.59.111.169), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.327 ms 0.322 ms 0.322 ms
2 37.244.23.130 (37.244.23.130) 1.384 ms 1.394 ms 1.395 ms
3 24.105.62.150 (24.105.62.150) 1.408 ms 2.735 ms 2.745 ms
4 137.221.66.10 (137.221.66.10) 2.770 ms 2.771 ms 2.772 ms
5 137.221.69.66 (137.221.69.66) 2.744 ms 2.756 ms 2.756 ms
6 137.221.69.32 (137.221.69.32) 2.734 ms 1.947 ms 1.931 ms
7 et-0-0-37-1.cr6-chi1.ip4.gtt.net (69.174.5.5) 1.936 ms 2.915 ms 2.901 ms
8 et-0-0-67.cr5-nyc2.ip4.gtt.net (89.149.185.10) 21.074 ms 20.728 ms 20.711 ms
9 as12956.nyc24.ip4.gtt.net (46.33.80.178) 20.355 ms 20.379 ms 20.377 ms
10 94.142.98.217 (94.142.98.217) 50.026 ms 50.060 ms *
11 * * *
12 * * *
13 * * *
14 * * *
15 * 187.59.111.169.static.host.gvt.net.br (187.59.111.169) 192.616 ms 190.686 ms

04/08/2018 21:40:02 UTC
--------------------

PING:
PING 187.59.111.169 (187.59.111.169) 56(84) bytes of data.
64 bytes from 187.59.111.169: icmp_seq=1 ttl=15 time=193 ms
64 bytes from 187.59.111.169: icmp_seq=2 ttl=15 time=182 ms
64 bytes from 187.59.111.169: icmp_seq=3 ttl=15 time=182 ms
64 bytes from 187.59.111.169: icmp_seq=4 ttl=15 time=184 ms

--- 187.59.111.169 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 182.317/185.969/193.730/4.591 ms

04/08/2018 21:40:11 UTC
--------------------

MTR:
Start: Sat Aug 4 21:39:58 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 1.3 0.0
2.|-- 37.244.22.3 0.0% 10 0.8 0.8 0.5 1.3 0.0
3.|-- 24.105.30.162 0.0% 10 1.0 1.1 0.8 2.0 0.0
4.|-- 137.221.66.6 0.0% 10 1.7 1.6 1.5 1.9 0.0
5.|-- 137.221.68.68 0.0% 10 17.8 10.3 1.3 72.6 22.5
6.|-- 137.221.68.32 0.0% 10 1.2 1.4 1.2 1.6 0.0
7.|-- ae10-1993.cr0-lax1.ip4.gtt.net 0.0% 10 1.1 1.4 1.0 4.0 0.7
8.|-- xe-9-0-1.cr0-pao1.ip4.gtt.net 0.0% 10 8.8 8.9 8.7 9.7 0.0
9.|-- be2-grapaopx3.net.telefonicaglobalsolutions.com 0.0% 10 9.3 9.4 9.2 10.6 0.0
10.|-- xe2-0-0-0-grapaopx4.net.telefonicaglobalsolutions.com 0.0% 10 11.8 10.9 9.9 11.8 0.0
11.|-- 94.142.126.194 0.0% 10 67.3 67.8 66.2 69.4 0.7
12.|-- 5.53.3.148 0.0% 10 170.9 170.8 170.3 171.2 0.0
13.|-- gvt-xe-6-1-9-4-grtriotw2.priv.net.telefonicaglobalsolutions.com 0.0% 10 174.5 172.8 171.3 175.1 1.2
14.|-- 152-255-134-143.user.vivozap.com.br 0.0% 10 195.1 195.2 194.8 196.3 0.0
15.|-- 201.22.68.62.dynamic.adsl.gvt.net.br 40.0% 10 192.9 192.7 192.7 192.9 0.0
16.|-- 187.59.111.169.static.host.gvt.net.br 0.0% 10 215.4 215.3 214.4 216.1 0.0

04/08/2018 21:39:58 UTC
--------------------

TRACEROUTE:
traceroute to 187.59.111.169 (187.59.111.169), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.236 ms 0.221 ms 0.225 ms
2 37.244.23.2 (37.244.23.2) 0.559 ms 0.583 ms 0.723 ms
3 24.105.62.150 (24.105.62.150) 1.336 ms 1.371 ms 1.431 ms
4 137.221.66.10 (137.221.66.10) 2.573 ms 2.601 ms 2.663 ms
5 137.221.69.70 (137.221.69.70) 2.486 ms 2.489 ms 2.485 ms
6 137.221.69.34 (137.221.69.34) 1.869 ms 1.696 ms 1.815 ms
7 et-0-0-37-1.cr6-chi1.ip4.gtt.net (69.174.5.5) 2.109 ms 1.897 ms 1.878 ms
8 et-0-0-67.cr5-nyc2.ip4.gtt.net (89.149.185.10) 20.473 ms 20.469 ms 20.447 ms
9 as12956.nyc24.ip4.gtt.net (46.33.80.178) 20.123 ms 20.124 ms 20.119 ms
10 94.142.98.217 (94.142.98.217) 49.718 ms 94.142.119.155 (94.142.119.155) 44.731 ms 5.53.5.201 (5.53.5.201) 44.898 ms
11 5.53.5.166 (5.53.5.166) 44.675 ms * *
12 * gvt-xe-7-1-9-4-grtriotw2.priv.net.telefonicaglobalsolutions.com (216.184.112.65) 145.505 ms *
13 * * *
14 * * *
15 * * *

04/08/2018 21:40:06 UTC
--------------------

Eric Robson Veronez Borgo
05-08-18, 12:51 AM
MTR:
Start: Sat Aug 4 21:39:59 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.8 0.0
2.|-- 37.244.22.3 0.0% 10 0.5 0.8 0.4 2.4 0.3
3.|-- 24.105.30.162 0.0% 10 1.0 1.1 0.8 2.3 0.3
4.|-- 137.221.66.6 0.0% 10 1.7 1.7 1.5 2.6 0.0
5.|-- 137.221.68.68 0.0% 10 6.8 16.2 1.4 135.3 41.9
6.|-- 137.221.68.32 0.0% 10 1.4 1.7 1.2 5.4 1.1
7.|-- ae10-1993.cr0-lax1.ip4.gtt.net 0.0% 10 1.2 1.1 1.0 1.2 0.0
8.|-- xe-9-0-1.cr0-pao1.ip4.gtt.net 0.0% 10 8.8 9.5 8.7 13.8 1.4
9.|-- be2-grapaopx3.net.telefonicaglobalsolutions.com 0.0% 10 9.3 9.3 9.1 9.5 0.0
10.|-- xe2-0-0-0-grapaopx4.net.telefonicaglobalsolutions.com 0.0% 10 10.3 10.6 10.1 12.4 0.6
11.|-- 94.142.126.194 0.0% 10 69.1 68.5 67.1 69.9 0.9
12.|-- 5.53.3.148 0.0% 10 170.8 170.8 170.4 172.2 0.3
13.|-- gvt-xe-6-1-9-4-grtriotw2.priv.net.telefonicaglobalsolutions.com 0.0% 10 172.3 173.6 172.3 175.2 1.0
14.|-- 152-255-134-143.user.vivozap.com.br 0.0% 10 195.0 195.2 194.9 196.6 0.3
15.|-- 201.22.68.62.dynamic.adsl.gvt.net.br 40.0% 10 193.0 201.1 192.7 242.8 20.4
16.|-- 187.59.111.169.static.host.gvt.net.br 0.0% 10 214.8 216.0 214.8 221.1 1.8

04/08/2018 21:39:58 UTC
--------------------

MTR:
Start: Sat Aug 4 21:40:02 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.8 0.0
2.|-- 37.244.23.130 0.0% 10 0.6 0.5 0.5 0.6 0.0
3.|-- 24.105.62.150 0.0% 10 1.1 1.2 0.7 2.1 0.0
4.|-- 137.221.66.10 0.0% 10 2.6 2.5 2.4 2.6 0.0
5.|-- 137.221.69.66 0.0% 10 20.7 4.8 2.3 20.7 5.9
6.|-- 137.221.69.32 0.0% 10 1.7 2.5 1.7 9.4 2.4
7.|-- et-0-0-37-1.cr6-chi1.ip4.gtt.net 0.0% 10 2.1 2.9 2.0 9.2 2.1
8.|-- et-0-0-67.cr5-nyc2.ip4.gtt.net 0.0% 10 21.1 21.8 20.6 27.6 2.0
9.|-- as12956.nyc24.ip4.gtt.net 0.0% 10 28.9 39.0 20.1 95.3 30.3
10.|-- 94.142.98.217 0.0% 10 53.2 52.4 49.8 56.0 1.9
11.|-- 5.53.3.148 0.0% 10 154.5 158.1 148.5 161.2 3.8
12.|-- gvt-xe-7-1-6-4-grtriotw2.priv.net.telefonicaglobalsolutions.com 0.0% 10 148.7 153.7 148.0 159.7 4.2
13.|-- 152-255-134-153.user.vivozap.com.br 0.0% 10 173.7 170.8 163.9 173.7 3.0
14.|-- 152-255-134-153.user.vivozap.com.br 40.0% 10 173.9 169.8 163.8 173.9 4.6
15.|-- 187.59.111.169.static.host.gvt.net.br 0.0% 10 182.9 187.9 180.3 192.1 4.5

04/08/2018 21:40:02 UTC
--------------------

MTR:
Start: Sat Aug 4 21:40:03 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.2 0.4 0.0
2.|-- 37.244.23.130 0.0% 10 0.6 0.5 0.5 0.6 0.0
3.|-- 24.105.62.150 0.0% 10 0.9 2.5 0.8 14.7 4.2
4.|-- 137.221.66.10 0.0% 10 2.6 2.6 2.4 2.8 0.0
5.|-- 137.221.69.66 0.0% 10 2.4 2.4 2.3 3.1 0.0
6.|-- 137.221.69.32 0.0% 10 1.9 1.8 1.6 2.0 0.0
7.|-- et-0-0-37-1.cr6-chi1.ip4.gtt.net 0.0% 10 2.3 2.8 1.9 4.8 0.7
8.|-- et-0-0-67.cr5-nyc2.ip4.gtt.net 0.0% 10 20.8 21.9 20.6 28.8 2.4
9.|-- as12956.nyc24.ip4.gtt.net 0.0% 10 20.3 24.8 20.2 55.2 11.2
10.|-- 94.142.126.169 0.0% 10 56.0 50.6 44.8 56.0 3.7
11.|-- 5.53.3.146 0.0% 10 161.2 145.7 50.3 161.2 33.9
12.|-- 5.53.3.146 0.0% 10 147.5 153.7 147.5 158.6 4.5
13.|-- 152-255-134-153.user.vivozap.com.br 0.0% 10 167.4 170.2 161.4 174.0 4.3
14.|-- 201.22.68.62.dynamic.adsl.gvt.net.br 40.0% 10 166.9 170.6 163.9 175.4 4.6
15.|-- 201.22.68.62.dynamic.adsl.gvt.net.br 0.0% 10 190.2 185.5 169.3 191.2 6.4
16.|-- 187.59.111.169.static.host.gvt.net.br 0.0% 10 186.3 185.9 181.3 190.7 3.0

04/08/2018 21:40:03 UTC
--------------------

Testes realizados com a ferramenta WinMRT

Host usado foi esse: 137.221.105.2 (Oeste dos EUA)


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.15.1 - 0 | 1010 | 1010 | 0 | 0 | 7 | 0 |
| No response from host - 100 | 203 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 203 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 203 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 203 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 203 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 203 | 0 | 0 | 0 | 0 | 0 |
| BLIZZARD-EN.ear2.Miami1.Level3.net - 0 | 1009 | 1009 | 142 | 143 | 163 | 144 |
| No response from host - 100 | 203 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 203 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 203 | 0 | 0 | 0 | 0 | 0 |
|et-0-0-67-pe02-swlv10.blizzardonline.net - 0 | 1010 | 1010 | 205 | 206 | 233 | 205 |
|las-swlv10-ia-bons-04.blizzardonline.net - 0 | 1010 | 1010 | 205 | 206 | 216 | 206 |
| 137.221.105.2 - 0 | 1010 | 1010 | 204 | 206 | 213 | 206 |
|________________________________________________| ______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Eric Robson Veronez Borgo
05-08-18, 12:53 AM
Como pode ser observado o problema está no decimo quinto salto:

15.|-- 201.22.68.64.dynamic.adsl.gvt.net.br 40,0% 196,0 196,1 196,0 196,3 10

Nesse momento especifico é onde ocorrem as perdas de pacotes, na dada situação a perda é de 40%.


Art. 20. Durante o PMT, a Prestadora deve garantir que a percentagem de pacotes descartados seja de até dois por cento...


Aguardo uma posição da empresa.